Frequently Asked Questions

Question 1

Who are you and what do you do?

Accepted Answer

Ace Plus Electrical Services is a licensed, insured electrical contractor with over 20+ years' experience. We provide 24/7 emergency electrical, residential and commercial services, Level 2 works, switchboard upgrades, lighting, CCTV, smoke alarms, air conditioning and hot water electrical across Campbelltown & Macarthur, Wollongong & Illawarra, Shellharbour & South Coast, Southern Highlands, Goulburn & Southern Tablelands, and Outer Liverpool & Western Suburbs.

Question 2

What areas do you service?

Accepted Answer

Campbelltown & Macarthur, Wollongong & Illawarra, Shellharbour & South Coast, Southern Highlands, Goulburn & Southern Tablelands, and Outer Liverpool & Western Suburbs. Key locations include Wollongong, Campbelltown & Macarthur, the Southern Highlands, South Coast and Goulburn & Southern Tablelands.

Question 3

Are you licensed and insured?

Accepted Answer

Yes. Contractor licence 248025c (NSW Fair Trading). All work is completed by licensed electricians in accordance with AS/NZS 3000 and covered by appropriate insurance.

Question 4

Do you offer free quotes?

Accepted Answer

Yes—clear, upfront pricing before work begins. Emergency after‑hours attendance may include a call‑out fee; we always explain charges in advance.

Question 5

When should I call an emergency electrician?

Accepted Answer

Call immediately for no power, repeated RCD trips, burning smells, exposed live wiring, sparks, or water near electrical fittings.

Question 6

How fast can you attend?

Accepted Answer

We offer 24/7 rapid response. Arrival times depend on location and workload; safety hazards are prioritised.

Question 7

Do you charge after‑hours rates?

Accepted Answer

Yes, after‑hours/holidays may attract a call‑out rate. Pricing is explained before we proceed.

Question 8

What residential work do you handle?

Accepted Answer

Power points, lighting, fans, smoke alarms, switchboards, renovations/rewiring, outdoor/security lighting and more.

Question 9

What commercial services do you offer?

Accepted Answer

Maintenance, fit‑outs, lighting (incl. emergency/exit), power/data, test & tag, RCD testing, distribution and rapid fault response.

Question 10

Can you work after hours to avoid disruption?

Accepted Answer

Yes—after‑hours and weekend works are available to minimise impact on trading or operations.

Question 11

What is a Level 2 electrician?

Accepted Answer

Authorised (ASP) to work on supply between the network and your property: metering, consumer mains, service lines, dis/reconnections and defect rectification.

Question 12

Do you fix distributor defect notices?

Accepted Answer

Yes—we inspect, quote and rectify defects such as damaged service lines, unsafe meter enclosures and non‑compliant mains.

Question 13

Do you provide certificates and test results?

Accepted Answer

Where required, we provide compliance certificates, RCD test results and lighting logs for audits.

Question 14

How does pricing work?

Accepted Answer

We provide clear, itemised pricing before work begins. Emergency attendance and after‑hours may include call‑out fees; standard works are quoted upfront.

Question 15

What payment methods do you accept?

Accepted Answer

We accept Cash, Bank Transfer. For standard jobs, payment is due on completion and we issue a tax invoice/receipt immediately. Larger projects may require a deposit or staged progress payments agreed upfront in your quote. After‑hours emergency attendance can attract a call‑out fee, with any additional works quoted and approved before we proceed.

Question 16

How do I book?

Accepted Answer

Call 0415 111 787 or use our contact form. We'll confirm details and provide an arrival window.

Frequently Asked Questions

About Ace Plus Electrical Services

Who are you and what do you do?

What areas do you service?

Are you licensed and insured?

Do you offer free quotes?

Emergency Electrical

When should I call an emergency electrician?

How fast can you attend?

Do you charge after‑hours rates?

Residential & Commercial

What residential work do you handle?

What commercial services do you offer?

Can you work after hours to avoid disruption?

Level 2 & Compliance

What is a Level 2 electrician?

Do you fix distributor defect notices?

Do you provide certificates and test results?

Pricing & Booking

How does pricing work?

What payment methods do you accept?

How do I book?

Need More Information?

Frequently Asked Questions

About Ace Plus Electrical Services

Who are you and what do you do?

What areas do you service?

Are you licensed and insured?

Do you offer free quotes?

Emergency Electrical

When should I call an emergency electrician?

How fast can you attend?

Do you charge after‑hours rates?

Residential & Commercial

What residential work do you handle?

What commercial services do you offer?

Can you work after hours to avoid disruption?

Level 2 & Compliance

What is a Level 2 electrician?

Do you fix distributor defect notices?

Do you provide certificates and test results?

Pricing & Booking

How does pricing work?

What payment methods do you accept?

How do I book?

Need More Information?